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Tag Archives: IHI

Changing the Conversation from “What’s the Matter?” to “What Matters?”

A Vision for “What Matters to You?” What if every clinician, staff member, and community health worker routinely asked, “What matters to you?” — and listened attentively at every encounter with individuals and their family members? What would we learn? How would understanding “What Matters” enhance our ability to develop genuine partnerships with individual patients? Clinicians, health care staff, and community health workers around the world seek to understand the …Read More

How to Talk About Dying

The New York Times Opinionator by Ellen Goodman I was 25 when I flew home for my father’s last birthday. His cancer had returned and he would die three months later at the age of 57. What I remember most about that weekend was the large rectangular gift box he opened. My mother had bought him a new suitcase. I don’t know if that suitcase qualifies my family for the …Read More